The security of your personal data at Sona Gamer is our highest priority. This policy explains in plain terms what information we hold, why we hold it, and how we keep it safe.
This privacy policy applies to you whenever you use the Sona Gamer website or app. Continued use of the platform is considered acceptance of this policy.
Sona Gamer Believes that your personal data belongs to you. We collect only what is strictly necessary — just enough to keep the platform running smoothly and to serve you well.
This privacy policy has been developed in line with international data protection standards. It clearly outlines what information is collected, why it is collected, how long it is retained, and how you can request its deletion.
Sona Gamer never sells your data. We do not share your information with third parties for marketing or advertising purposes — that is our clear commitment.
Sona Gamer collects three types of information — details you provide directly, data generated automatically while you use the platform, and information required for KYC verification.
At registration, only your mobile number and password are required. KYC verification is needed before your first withdrawal — at that point, your National ID or passport details will be requested.
Sona Gamer uses collected data only for specific, defined purposes. No information is used for anything beyond what is necessary or relevant.
Sona Gamer will not use your data to show you irrelevant ads. We only reach out regarding account-related updates, bonus offers, and security alerts.
Sona Gamer follows the highest industry standards to protect your data, with security measures in place at both the technical and organizational levels.
In the event of a data breach, Sona Gamer will notify affected users within 72 hours and take immediate steps to resolve the issue.
Sona Gamer uses cookies to keep the platform running properly and to enhance your experience. Cookies are small text files stored in your browser — they are completely harmless.
Cookies can be disabled from your browser settings, but turning off essential cookies may cause certain platform features to stop working.
You have a number of rights over your personal data at Sona Gamer. All of these rights can be exercised free of charge.
You may request a copy of the information we hold about you at any time.
You may request corrections to any information that is inaccurate or incomplete.
After closing your account, you may request deletion of any data that is not subject to legal retention requirements.
You can object to your data being used for specific purposes at any time.
To exercise this right support@sonagamer.bestEmail us or reach out via live chat. Requests are typically fulfilled within 30 days.
Sona Gamer retains your data only for as long as necessary. Once that purpose is fulfilled, it is securely deleted.
If you request account closure, any data not subject to legal retention requirements will be deleted within 30 days. Transaction history must be retained for a set period for legal compliance purposes.
For any questions, requests, or complaints about our privacy policy, contact Sona Gamer directly. We are always ready to respond.
This Privacy Policy was last updated in January 2026. You will be notified of any future changes via your registered email or SMS.
It is perfectly natural to hesitate before sharing personal information on an online platform. Sona GamerEvery day, thousands of people trust us with their mobile numbers, payment details, and identity documents. Honoring that trust is our most important responsibility.
On the technical side, Sona Gamer uses industry-leading SSL encryption. This means that when you type your password or make a deposit, the data is transmitted in encrypted form — completely unreadable to anyone in between. The same technology is used by major banks worldwide.
A note on payment information: Sona Gamer never has access to your bKash or Nagad PIN or password — during a transaction, your device connects directly with the MFS provider. Sona Gamer only retains your MFS number and transaction ID, which are needed solely for payment verification.
Many users are unaware of how employee data access is managed. At Sona Gamer, each staff member can only view the information necessary for their specific role. Support agents can see your name and transaction history to assist you — but no one has access to your password or full payment details.
KYC verification can feel uncomfortable for many people — after all, it requires submitting national ID details. But it's actually there to protect you. Without KYC, someone could access your account and withdraw your funds without your knowledge. With verification in place, only the verified account owner can make withdrawals.
Cookies are a common concern. Sona Gamer does not use third-party advertising cookies — meaning you won't see Sona Gamer-related ads following you around other websites after you leave. Only the cookies necessary to operate the platform are used.
It's important to know your right to erasure. If you wish to close your account, simply contact support — all data will be deleted within 30 days, except information we are legally required to retain (such as transaction history). There is no fee to exercise this right.
Finally, Sona Gamer's privacy policy is reviewed at least once a year. It is updated whenever international data protection regulations change or new services are introduced. All registered users will be notified in advance of any changes.
For any privacy-related questions or requests, please reach out via our Help Center. Support is available in Bengali.
Protection at every level — from technology to policy
All data between your device and Sona Gamer's servers is protected with SSL 256-bit encryption — no one can intercept it in transit.
Add an extra layer of security to your account. With OTP verification enabled at login, your account stays protected even if your password is compromised.
Sensitive information in Sona Gamer's database is stored in encrypted form. Passwords are hashed — the original password is never accessible to anyone.
Our automated system monitors for suspicious activity 24/7. If an unusual login or transaction is detected, an immediate alert is sent.
Independent security experts regularly audit Sona Gamer's systems. Any vulnerabilities identified are addressed immediately.
Sona Gamer staff can only access the data relevant to their own role. All data access is logged and reviewed on a regular basis.
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